Our Returns Policy lasts for 30 days. If 30 days have lapsed since your initial purchase, then unfortunately we cannot offer you a refund.

To be eligible for a refund, your item must be unused and returned to us within 30 days of purchase.

For hygiene reasons, any kits that are returned to us will have the test components destroyed – £25 will be deducted from the refund to cover the cost of replacing them.

If the postal test kit has been used and the sample has been sent to our laboratory partners, no refund will be granted as the test is classed as being in progress.

Likewise, if the laboratory report to us that there is insufficient DNA to process the test and a redraw is required; you will not be entitled to request a refund.

Returning a postal test kit

To complete your return, we require a copy of your purchase order enclosed within your return package.

Once a copy of your purchase order has been enclosed, please post to:

My DNA Lab
18 St. George’s Street,
Chorley, Lancashire PR7 2AA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable so the cost of return shipping will be deducted from your refund.

My DNA Lab cannot be held responsible for returns that are lost in transit so we encourage you to use a tracked and insured mail method in the event that the returns parcel does go astray.

Refunds

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved your refund will be processed and a credit will automatically be applied to your original method of payment, within 10 days.

There are certain situations where refunds will not be granted:

• Any item not in its original condition, damaged, missing components or used components
• Any item that is returned more than 30 days after purchase

Missing refunds

If you haven’t received a refund within 10 days of us confirming receipt and granting the refund, please contact us directly or via our Contact page here.